Privacy Policy
Table of Contents
Last update :: 09th June, 2025
Cradlee Software solutions Private Limited (“CradleeSoft”, “we”, “our**”, or “us**”) is committed to safeguarding your privacy. This policy outlines how we handle and protect personal and business data when salons use our platform.
1. Data Ownership & Access
- CradleeSoft does not use, access, or process customer personal data for its own purposes.
- All customer data (e.g., names, contact numbers, visit history) is owned and controlled by the salon owner using our software.
- Salon owners have full and direct access to their customer data through the CradleeSoft
- CradleeSoft only provides tools for secure storage, processing, and reporting of this data on behalf of the salon, and only within the context of our software functionality.
2. Information We May Store on Behalf of Salons
We may store the following categories of data as a service provider, solely under the salon’s direction:
- Customer Information: Name, contact number, gender, membership, wallet or loyalty points.
- Salon Staff & Business Data: Staff profiles, services, appointments, billing data.
- Transactional Data: Invoices, payments, product/service sales.
- Technical Logs: IP, device, and error logs for improving software reliability.
3. How CradleeSoft Uses This Data
CradleeSoft only uses the data in the following ways:
- To deliver features of the salon management system (appointments, CRM, billing, analytics).
- To provide customer support and troubleshooting.
- To ensure secure storage and backups on behalf of the salon.
- We do not use, sell, analyze, or share personal customer data for any marketing, profiling, or third-party use.
4. Data Sharing & Disclosure
- CradleeSoft does not share customer data with any third party unless instructed by the salon or required by law.
- Authorized salon staff can access their customer data via the CradleeSoft dashboard or reports.
- Any third-party service integrations (e.g., SMS, payment gateway) are used strictly under salon configuration and consent.
5. Security & Compliance
- Data is stored on secure, encrypted servers with restricted access.
- All data is processed in compliance with applicable Indian data protection laws.
- Regular backups, access logs, and role-based permissions are enforced to protect user data.
6. Your Rights
As a salon owner or end customer:
- You may request access or deletion of your data through the salon.
- Salon owners may export, delete, or update customer records directly.
- For data removal or support, contact us at support@cradleesoft.com
7. Cookies & Website Usage
Our website may use cookies for navigation and usage analytics. No personal data is tracked without your consent.
8. Policy Updates
Cradlee Soft may update this policy to reflect software or legal changes. We notify salon owners through platform announcements or email.
10. Contact Us
Cradlee Software Services Private Limited
Email: support@cradleesoft.com
Website: https://cradleesoft.com